RETURNS

UNHAPPY WITH YOUR ORDER? EXCHANGE & STORE CREDIT NOTE ACCEPTED!
 
PLEASE NOTE:
  • Refunds will ONLY be issued on FAULTY GOODS.
  • For HYGIENE REASONS we CANNOT OFFER ANY FORM OF RETURN on SWIMWEAR, EARRINGS & UNDERWEAR.
  • UNWANTED GOODS will be accepted for an EXCHANGE or a STORE CREDIT NOTE if in NEW CONDITION with LABELS INTACT in its ORIGINAL PACKAGING.
  • ALL SALE ITEMS are NON RETURNABLE - we are unable to offer any form of return on any sale items.
 
WHEN RETURNING:
  • Please return all goods with the ORIGINAL PACKAGING NOTE and include your REASON FOR RETURN.
  • ENSURE that you have a POSTAGE CERTIFICATE from the post office - without this we cannot offer a return if we do not receive your item.
 
RETURNS ADRESS:
VIP FASHION BOUTIQUE,
U052B Upper Thames Walk,
Bluewater Shopping Centre,
Greenhithe,
DA9 9SQ.
 
*PLEASE NOTE* WE WILL NOT RECEIVE ANY RETURNS BACK TO US UNTIL THE DATE IN WHICH OUR STORE RE-OPENS - PLEASE EMAIL US PROOF OF POSTAGE SO WE CAN PROCESS YOUR RETURN INSTANTLY.
  • Please allow UP TO 7 DAYS for your return to be PROCESSED.
  • If EXCHANGING please allow up to 14 DAYS to receive the new item.
  • If wanting a STORE CREDIT NOTE please allow up to 14 days to receive your credit note.
  • If REFUNDING (your faulty item) please allow up to 21 days for the refund to reach your account.